Frequently asked questions about SAS Events
Frequently asked questions about SAS Events
What are your hours of operation?
Our office hours; Monday to Friday, 8.00am – 3.00pm. By appointment only.
Installation and dismantle services are available 7 days a week.
How do I request a quote?
If you would like to request a quote, you can fill out our contact form online. Alternatively, you can call (03) 9329 3577 or email us at firstname.lastname@example.org
Is there a minimum hire order?
For all dry hire services, there is no minimum order! However we do have a minimum on our installation and dismantle services. During the quiet period (1st of May – 30th of September) the minimum order is $600 and during the busy period (1st of October – 30th of April) the minimum order is $1200. Our aim is to assist you with any event needs so please contact us if you would like to find out more about our minimum and costs.
How long is the hire period?
Our hire period and pricing is based on a 3 day hire rate. You can hire out our products for longer by contacting us with your request.
Do you offer a set up service when you deliver drapes, props and decor?
Yes, we do! We have a dedicated team of builders, design gurus, sewists, riggers and all round movers and shakers to ensure that your event is nothing short of perfect. Our labour fee (installation and dismantle) is an additional cost to cover the hours to prepare, pack, load, unload, clean and store our items. This labour fee varies depending on the order and amount of labour required to set up your event. Please note: large prop hire cost includes the labour fee for installation and dismantle.
When is full payment expected and do I need to pay a deposit?
If you’re happy with your quote and your booking has been confirmed, we will you a deposit invoice. A 50% deposit is required to confirm your booking and the remaining balance will need to be paid one week prior to the event. SAS Events accepts payment via bank transfer. Please note: Exceptions to payment dates may apply if you have a business account that has been accepted by SAS Events.
What is your cancellation policy?
If you choose to cancel an order, you may forfeit hire and deposit fees paid. If the event has been confirmed, SAS Events will make a full refund of any hire fees paid minus the 50% deposit paid. If your order has been confirmed in writing but no deposit has been paid and you wish to cancel your order less than 3 days before the event, you will still be required to pay the 50% deposit. These cancellation terms apply to cancellation of items from any confirmed order. Please read our full terms and conditions here.
Can I collect and/or return hired items myself?
Yes, you are able to collect and return your hired items. Please contact us for more information. All customer collection orders require full payment prior to collecting your order. Please ensure that you have the required storage and straps to secure the items safely during transit.
Can I arrange for an after hours delivery or collection?
Yes, SAS Events is operational 7 days a week. However if you require delivery or collection outside our normal operation hours, additional costs may apply. Please contact us for pricing.
What happens if something gets broken, damaged or unreturned?
The Client is responsible for all hire items from the time of sign over to the time all items are returned to SAS Events. If hire items are damaged or broken, the client will be charged for the repair or replacement of the item/s. It is recommended that the Client examines all equipment prior to using it. Normal wear and tear of products will be assessed by SAS Events staff and if equipment is returned dirty or needs to be cleaned, a cleaning charge will be assessed for each item.
For further information regarding our damage policy, please read our dry hire terms and conditions here.
Do you hold up to date public liability insurance?
Yes, we have up to date public liability insurance and workers compensation.
Can I change my order before the event?
This all depends on whether the services and products you are hiring are available. Unfortunately for all custom made products, draping and fabrication, once the items have been confirmed, paid and delivered we are unable to change your order or offer you a refund. It is best to contact us with your order change request as soon as possible and we will try and accommodate to your needs.
Do you sell any of the draping, decor and props you hire out?
Our in house range is not for sale however we are able to take custom orders and create fabrications! Please contact us for further details.
How far in advance should I book draping or furniture for my event?
To ensure we have all the products available for your event, it is best to contact us as far in advance as possible! However, due to such a large stock range, we are able to take last minute orders if required.
Do you travel interstate?
We are a Melbourne based company however both our crew and products can travel interstate for events. Please contact us with your event details and we’ll see what we can do!