Terms & Condition of Events Installation Services – Revised May 2017
All quotes are valid for 14 days only. During this time, all products/services quoted are held reserved for the Client. The Client must pay a deposit within this time period to reserve the specified installation time & equipment quoted. After the validity period has passed and the quotation has expired, the Client no longer has any hold on the products and timing and the Client must contact SAS Events to confirm if the products are still available. Paying a deposit after the quote has expired WILL NOT confirm the booking. The products/services can only be re-offered provided they are still available, and not already allocated to other events/Clients.
All quotations are valid for the specified event ONLY. Where the products/services are used for a second event, Rapture Events & Design is entitled to charge the Client the full costs for the second event. Rapture Events & Design often can charge a reduced fee where the second event is advised and discussed beforehand.
All quotations are dependent on SAS Events being given appropriate access to deliver, install and dismantle our products/services on the day/times specified in the quotation or previously discussed and agreed upon between SAS Events and the Client.
SAS Events has the right to pass on any increase in labour due to the last minute change, including additional fees incurred through late night or early morning installations or dismantling or waiting over 30 mins due to delays outside the control of SAS Events. SAS Events has the right to pass on any increases in labour due to changes in award rates and conditions.
SAS Events has a minimum order of $600 on events during the quite season (1st May – 30th September).and a minimum order $1200 during peak season (1st October – 30th April) for any event installations.
Please ensure whenever you make a payment you inform SAS Events in writing. Please refrain from paying the final balance prior to 14 days unless discussed with SAS Events.
Payment can be made by Bank Transfer, Cash or Cheque.
*blah blah account details
*Please ensure Invoice number is used as reference.
3.DEPOSITS AND CONFIRMATION
Deposits are 50% of the total price (inclusive of GST) unless otherwise stated or discussed. Deposits are NON REFUNDABLE.
Deposits are to remain at 50% of the original quoted price. Should the total quoted decrease as the planning process goes on the deposit will always remain at 50% of the original quoted price and is strictly non-refundable.
Deposits are not transferable. If there is a change to your date or venue, we of course will try and accommodate but we will not refund the deposit if unable to meet the changed requirements.
IN PAYING THE DEPOSIT, THE CLIENT ACCEPTS AND AGREES TO COMPLY WITH ALL SAS EVENTS TERMS & CONDITIONS.
Final Payments are due strictly 7 days prior to the event date unless otherwise arranged by the Client with SAS Events. Failure to make final payment within the specified time frame may result in additional administration costs incurred.
We reserve the right to cancel the booking if payment in full isn’t received within 7 days of the event. Monies paid will not be refunded.
If payment is late we cannot guarantee the availability of stock. We will not order custom stock until your account is settled.
5.CANCELLATION AND REFUNDS
In the result that cancellation occurs prior to the 30 day period all monies paid less the deposit will be refunded. If Cancellation occurs within the 30 day period prior to the event date the Client will be charged 50% of the total event costs. ALL CANCELLATIONS MUST BE SUBMITTED IN WRITING.
6.VARIATIONS TO INSTALL AND DISMANTLE
Delays in access to the venue for installation or removal will incur a standby charge at the rate of $75.00 per crew member/per hour.
Where required electrical power is to be provided by the Client/Venue as per the agreed conditions. SAS Events does not warrant the suitability, capacity or electricity supply arrangement.
In the event of the venue changing the installation or dismantle times outside that which is possible for SAS Events, the Client accepts the risk that the job may not go ahead as offered and that alternative arrangements must be made. In the likelihood this should happen, the Client accepts responsibility for full payment of the quotation and any additional costs incurred.
In the event that an unforeseen situation occurs and changes to the design have to be made, SAS Events will make every endeavour to contact the Client to approve any changes. If, however, the Client is not contactable, SAS Events reserves the right to alter the design to fit in with the constraints. By paying the deposit, the Client agrees to this potential situation.
In the event of existing or external hire items impacting the installation of the quoted items we will endeavour to install quoted items. Eg another company has installed other staging, prop or lighting items which restrict access to the site. If unable to install/deliver/dismantle due to this reason no monies will be refunded.
No liability is accepted where incorrect use or mistreatment of equipment occurs, or if the installation is altered or changed by the Client/Venue without permission. Once installed and until dismantled, loss or damage to equipment and all other risk passes to and remains with the Client/Venue.
Adverse weather conditions & garden watering systems can affect outdoor setups. The Client agrees not to undertake any garden watering in proximity to the installed equipment, and acknowledges that while every effort is made to minimise the impact of adverse weather, any consequences of adverse weather remains the Client’s risk and SAS Events to be reimbursed for any damages/ replacement of their equipment.
SAS Events will not adjust, dismantle, install any existing fixtures and equipment in the venue that are going to effect the agreed design unless previously confirmed in writing. This is up to the venue/Client to arrange. Please ensure also that the workspace is clear of furniture and hazards unless negotiated with SAS Events.
In the event of adverse weather conditions that prevent the event or hired goods being installed or taking place at the arranged site, no monies will be refunded. SAS Events will do their best to accommodate any reasonable request to setup the event in an alternate location providing this does not interfere with other bookings/clients. If there is a chance of inclement weather that will affect hired good a decision must be made no later than 12 hrs prior to the arranged install time.
7.PROBLEMS BEFORE AND AFTER THE EVENT
Once installation is complete, all items are checked by SAS Events and left in full working & clean order. Information as to the whereabouts and operation of any equipment will be explained to a person nominated by the Venue/Client and that person will be responsible for this responsibility before the Client arrives.
IN REGARDS TO LIGHTING, IT IS THE CLIENTS RESPONSIBILITY TO LET THE VENUE KNOW TO TURN ON THE LIGHTING AND CHECK DECORATIONS WELL IN ADVANCE (MINIMUM OF 2 HOURS) OF THE BEGINNING OF THE EVENT.
All electrical items will be tested and tagged as required by VIC OH&S regulations. If lighting or electrical equipment PROVIDED BY SAS EVENTS are found to be not working/ in order, SAS Events should be contacted within this period or as soon as it is noticed so we have time to fix any problems. If the Venue/ Client does not contact SAS Events, SAS Events cannot be held accountable for any problems and the client will not be entitled to any refund.
Our light globes are replaced on a regular basis and treated with care during transport and install. Should one blow during the event we cannot be held accountable for this. We will do our best to replace given notice prior to the event.
VENUES ARE NOT TO CHANGE ANY LIGHT BULBS, POWER PACKS ETC WITHOUT DIRECT CONSENT FROM SAS EVENTS. CONTACT XXXXX
8.DAMAGED AND MISSING GOODS
The Client is liable for any damage, loss or breakage of goods from time of pickup, delivery or install until returned, collected or dismantled to/by SAS Events staff.
Replacement & Repair costs will be charged at the discretion of SAS Events, regardless of whether the Client, venue or guest damaged the item.
Replacement costs are charged in full. It is up to the Client to follow up payment if damaged by a third party during the hire period.
DRAPING – NO SMOKING OR FLAME ALLOWED NEAR ANY DRAPING OR MATERIALS ITEMS, EVEN IN CASES THAT THEY ARE CERTIFIED AS IRF OR FR. Any damage to these will be charged as replacement cost only. Repair is not suitable.
These terms & conditions are governed by the law in force in Victoria and shall take precedence to the extent permitted by the law.
9.USE OF PHOTOS
SAS Events will use the photos of our creative work for promotional purposes. Please let us know if this is an issue.
All creative work by SAS Events must be credited accordingly. All publications (media, print, blog, social media) must credit us as the supplier for the items hired within this quote/invoice.
These terms & conditions refer to SAS Events ABN xxxxxxx and the Client firstly being the persons named on the quotation/invoice, then the person requesting the products/services or lastly, the persons making payment for or on behalf of persons requesting the products/services.